Nick Gomez is the co-founder and CEO of InKeep. InKeep is an AI customer support tool focused on Developer Tools.
They discuss the importance of understanding developer needs, the role of AI in technical support, and how community engagement can enhance support efforts.
What we discuss
- AI support for developer tools is different from traditional B2B SaaS support.
- Developers often seek help through documentation and community forums.
- Scaling technical support requires understanding the developer's tech stack.
- Clear communication channels can improve support efficiency.
- AI solutions must prioritize quality to build trust with users.
- Community engagement can help crowdsource support efforts.
- Support teams should continuously improve documentation based on user inquiries.
- 24/7 support can be achieved through AI tools.
- Investing in customer relationships can lead to valuable insights and support.
- Innovative tools are changing the landscape of developer support.
Links:
Keywords
AI support, developer tools, technical support, community engagement, customer investment, quality assurance, support team structure, 24/7 support, innovations in development
Episode 99
